Shipping policy
Shipping Policy
At UOUBEO, we are committed to providing a convenient and reliable shipping experience. Please review the following shipping policy before placing your order.
1. Order Processing
Orders are typically processed and shipped within 1–3 business days after payment is confirmed. Orders are generally not processed on weekends or public holidays.
During peak order periods, promotional events, or when products are temporarily out of stock, processing times may be extended.
If your order contains multiple items, we may ship them separately based on inventory availability and shipping arrangements.
2. Shipping Time
International orders typically take 7–15 business days to arrive.
Please note that shipping times are estimates only. Actual delivery times may be affected by customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Important: Estimated shipping time begins once your order has been shipped, not from the date the order is placed.
3. Shipping Costs
Shipping costs are automatically calculated and displayed at checkout based on your shipping address and selected shipping method.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use the tracking number to check the status of your shipment.
5. Customs & Import Fees
For international orders, applicable customs duties and import taxes are generally included in the order cost.
If additional charges arise due to specific requirements or regulations in the destination country or region, please contact our customer service team and we will assist you with the issue.
6. Delivery Issues
If your package is significantly delayed, lost, damaged, or delivered incorrectly, please contact us as soon as possible.
We will work with the shipping carrier to investigate the issue and do our best to assist you in resolving the problem.
7. Shipping Address
Please make sure that your name, shipping address, and contact information are accurate and complete before placing your order.
Once an order has been shipped, we are unable to change the shipping address or other recipient information.
If a delivery is delayed, returned, or incurs additional costs due to incorrect, incomplete, or undeliverable information provided by the customer, the customer may be responsible for the resulting costs.
8. Contact Us
If you have any questions about our Shipping Policy or your order, please contact us at: