At UOUBEO, we want you to shop with confidence. This policy explains our return, refund, and exchange procedures for orders worldwide.
1. Return Requests
Before returning an item, please contact us at support@uoubeo.com with your order number, reason for return, and relevant photos, if applicable. Please do not send items back without confirmation from our team.
Eligible voluntary returns must be requested within 30 days of delivery.
Our return address is located in China. International returns may involve additional shipping and customs fees. Please confirm the return address, shipping method, and applicable costs before sending your item.
2. Order Changes & Cancellations
Orders typically require approximately 42 hours for warehouse processing. To cancel an order or change the size, color, style, or shipping address, please contact support@uoubeo.com as soon as possible and include your order number.
Once an order enters processing or has been shipped, changes, cancellations, or delivery interceptions may not be possible, depending on the order and shipping status.
3. Return Conditions
For voluntary returns, items should be unused, unworn, and in their original condition, with original tags, packaging, and accessories where possible. Proof of purchase is required.
Items that have been used, worn, damaged through misuse, or returned with missing accessories may not qualify for voluntary returns.
For hygiene and safety reasons, used or worn posture support products may be ineligible for voluntary returns.
These conditions do not apply to the same extent to items that arrive damaged, defective, incorrect, or different from their descriptions. Please contact us to discuss the available options.
4. Return Shipping Costs
For voluntary returns due to personal preference, incorrect size selection, or other reasons unrelated to product defects or shipping errors, customers are generally responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or is otherwise our responsibility, we will review the issue and arrange an appropriate solution, including return shipping where applicable.
Please confirm the return arrangements before shipping and keep your tracking information.
5. Damaged, Defective, Incorrect, or Undelivered Items
If your item arrives damaged, defective, incorrect, or different from its description, please contact support@uoubeo.com with your order number and relevant photos, if available.
If your order has not arrived or may have been lost in transit, please contact us so we can investigate the shipping status.
Depending on the situation, we may offer a repair, replacement, reshipment, partial refund, or full refund.
6. Refund Processing
For eligible voluntary returns, we will inspect the returned item and notify you of the outcome.
Approved voluntary refunds are generally initiated within 10 business days of approval. The time required for the funds to appear in your account depends on your payment provider and bank.
Refund amounts will be based on the amount paid, the items returned, and any applicable promotional discounts. For partial returns involving promotional offers, the refund may be adjusted according to the original offer terms.
Refunds are generally issued to the original payment method. Your bank or payment provider may require additional time to complete the transaction.
7. Exchanges
To request an exchange for a different size, color, or style, please contact support@uoubeo.com to confirm product availability, return arrangements, and any applicable shipping costs.
Exchanges and other solutions are subject to product availability and the circumstances of your request.
8. Contact Us
UOUBEO Customer Support
Email: support@uoubeo.com
Please include your order number and a brief description of your concern so we can assist you efficiently.
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